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About Me

I’m Abdul Ghiasy — IT and infrastructure engineer with roots in network ops, observability, and technical account management.

What I’m doing

  • Pursuing CompTIA Network+ and Security+ to sharpen the cert stack alongside real-world experience.
  • Building tooling and side projects at the intersection of infrastructure and developer experience.
  • Open to the right IC or mid-level role in IT, cloud ops, or technical support.

Background

6+ years across network operations, enterprise application support, and cloud infrastructure. Most recently a Technical Account Manager at New Relic embedded in client CI/CD and observability workflows. Before that, Tier 2 network support at Lumen Technologies covering LAN/WAN, VPN, and enterprise connectivity. B.S. in Computer Science from CU Boulder.

Experience

Independent Consultant – Web Development · Nov 2025 – Apr 2026
Advanced Brain Monitoring, Inc. (Remote)
Diagnosed and resolved WordPress contact form and reCAPTCHA failures for a medical tech client. Owned the full engagement — SOW through delivery.

Technical Account Manager · Jul 2022 – Apr 2024
New Relic, Inc. (Remote)
Supported enterprise clients with APM triage, root cause analysis, and observability tooling deployment inside CI/CD workflows. Produced technical documentation and training materials for cross-functional teams.

Network & Infrastructure Support Engineer · Jan 2020 – Jun 2022
Lumen Technologies · Broomfield, CO
Tier 2 help desk for enterprise clients. LAN/WAN performance analysis, incident documentation, user provisioning, and cybersecurity change management compliance.

Software Engineer Intern · May – Aug 2016
AppThis LLC · Denver, CO
Application module development, SQL query optimization, IT security audit support.

Skills

Networking & OS: LAN/WAN, VPN, Firewall, NAC, TCP/IP
Cloud & Infra: AWS, Kubernetes, Docker, CI/CD
Support & Tooling: APM, Tier 2 help desk, root cause analysis, configuration management
Languages & Scripting: Python, SQL, Bash, PowerShell, JavaScript
Platforms: Salesforce, Zendesk, Jira, Git/GitHub, Google Workspace, M365

Education

B.S. Computer Science — University of Colorado Boulder, 2019
CompTIA Network+ — In Progress (2026)

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